Privacy Policy

Privacy Policy

Last updated: 15th March 2026

At Designs By EL (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website designsbyel.com.au or make a purchase.

 

1. Information We Collect

We collect the following types of personal information:

Device Information

Automatically collected when you visit our website, including:

  • Browser type and version
  • IP address and time zone
  • Pages or products viewed
  • Referral sources (e.g., search engines)
  • Click activity on our website

This information is used to improve your shopping experience, detect fraud, and analyze website performance.

Order Information

When you make a purchase, we collect information necessary to process and fulfill your order:

  • Name
  • Billing and shipping address
  • Payment information (processed securely via Shopify Payments)
  • Email address
  • Phone number

Customer Support Information

If you contact us for support, we may collect additional information needed to assist you.

Cookies & Tracking

We use cookies and similar technologies to improve site functionality, remember your preferences, and measure website performance. This includes:

  • Functional cookies (e.g., login, shopping cart)
  • Performance and analytics cookies (e.g., Shopify analytics, Google Analytics)
  • Advertising cookies to deliver targeted marketing

You can manage or disable cookies in your browser settings, though this may affect site functionality.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including shipping and payment
  • Communicate about your order or account
  • Detect and prevent fraud
  • Send marketing communications you have opted into
  • Improve website performance and customer experience

We do not use your information for fully automated decisions that have legal or significant effects on you.

3. Sharing Your Information

We may share your personal information with:

  • Service providers, like Shopify and Australia Post, to help fulfill orders
  • Advertising partners, like Google and Facebook, for marketing purposes
  • Legal authorities, if required by law or to protect our rights

You can opt out of targeted advertising via:

4. Data Retention

We keep your personal information only as long as necessary to fulfill orders or comply with legal obligations.

You may request deletion of your data by contacting us at sales@designsbyel.com.au 

5. Security

We take reasonable steps to protect your personal information from unauthorized access or misuse, including:

  • Secure servers and encryption

  • Firewalls and password protection

  • Secure handling of payment information via Shopify

Please note that no method of electronic communication is 100% secure.

6. Minors

Our website is not intended for individuals under 16 years old. We do not knowingly collect information from children. If you believe your child has provided personal information, please contact us to request deletion.

7. Do Not Track

Our site does not change its data collection or use practices in response to Do Not Track signals from your browser.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, legal obligations, or technology. Updates will be posted here with the “Last updated” date.

9. Contact Us

If you have questions about this Privacy Policy or want to request access or deletion of your personal information, contact us at:

Email: sales@designsbyel.com.au
Website: www.designsbyel.com.au